Shipping Policy Page

Shipping Policy – WubbaNub Online, LLC

Shipping Rates

PLEASE ONLY USE PERMANENT ADDRESSES FOR SHIPPING ADDRESS.  WE ARE NOT RESPONSIBLE FOR SHIPMENTS TO HOTELS, Air bnbs, etc.

Where is my order?

All in-stock orders are fulfilled and ship out within 3-5 business days (M-F).

If your order has shipped, you will receive an email with your tracking number that links to delivery status.

Where do you ship from?

Orders ship from Pittston, PA.

How long does shipping take?

Transit times vary based on your location and the shipping method at checkout.

Economy shipping for orders over $75 is free and takes 3-8 days within the USA.  Standard shipping takes 2-5 days within the USA.

How much is shipping?

Please refer to the shipping matrix at the top of this page.  Orders over $75 receive free economy shipping.

My order is missing.

We are so sorry! Our goal as a company is to make sure every single order makes it out the door, travels safely, and arrives on time.  Sometimes things happen out of our control that can delay your order while in transit.  If your tracking has not been updated in 7-days, please contact customer support at admin@wubbanubonline.com.

My order says delivered but it has not arrived.

Occasionally your mail carrier will accidentally mark things as delivered before they actually make it to their final destination.  Generally, if an item says it was delivered but has not shown up yet, it will arrive within 48 business hours.  If it has been more that 7 days since the order said delivered and the package still has not shown, please email customer support at admin@wubbanubonline.com and we can open a case with your carrier to see what the deal is!  Also, please check with your neighbor and your parcel locker(if your community uses parcel lockers for deliveries).